Smarter Protection for Digital Consumers

Date: 
20/06/2017 -
14:00 to 18:00
Venue: 
Le Bouche à Oreille, Rue Félix Hap 11, 1040 Bruxelles

*Registration for this event has closed. If you wish to participate in this seminar please contact info@cerre.eu*

For more than 20 years, the protection of the consumers of digital services has been a priority in the European Union and has led to the adoption of several specific rules: rules for electronic communications services, rules for information society services and rules for audiovisual media services. These rules are under revision as part of the wider Digital Single Market reforms and new proposals are currently being renegotiated by the EU legislature.

The need for reform is clear: technology and market developments have left some rules outdated; some specific rules overlap with more recently adopted horizontal rules; and some rules – including recent horizontal rules - are not ‘smart’ enough and do not take into account recent research on behavioural studies nor the possibility of using technology to better protect consumers.

Against this background, CERRE is conducting an original research project to provide guidance and new proposals to assist policymakers in developing a better and more integrated framework for the protection of consumers of digital services.

This CERRE Seminar will bring together key representatives from the European institutions, together with academic experts, regulators and operators in the digital sector to discuss and debate the policy recommendations of this CERRE report and the wider reforms underway at the EU level.

 

14:00

Registration

14:15

Chairman's welcome and introduction 
 

Professor Bruno Liebhaberg

Director General,
CERRE

 

14:20

Panel 1 : Principles for a smart consumer protection for digital services
 

Presentation of the findings of the CERRE Report:

Alexandre de Streel

Joint Academic Director, CERRE
Professor, University of Namur

 

 

Followed by stakeholder panel discussion (see below for list of discussants) co-facilitated by Pr Alexandre de Streel.

15:50
Coffee break

16:10

Panel 2 - Information disclosure and fair algorithm
 

Presentation of the findings of the CERRE report:

 Anne-Lise Sibony

 Professor,
 University of Louvain

 

 

Followed by stakeholder panel discussion (see below for list of discussants) co-facilitated by Pr Alexandre de Streel.

17:40
Reaction and key take-away
17:50
Closing Remarks
 

Discussants: 

Anna Barker

Analyst, Consumer Policy,
OECD

 

 

Julien Brugerolle

Policy Officer, Financial Services & Digital Technologies,
DG Justice & Consumers, European Commission

 

 

Lieve Elias

Regulatory Manager,
Proximus

 

 

Lisa Felton

Head, Services Regulation,
Vodafone

 

 

Malte Firlus

Senior Manager, European Affairs,
Deutsche Telekom

 

 

Annegret Groebel

Head, International Coordination,
BNetzA

 

 

Tim Nuyens

Senior Legal Advisor,
BIPT

 

 

Marc Van der Ham

Manager, EMEA Public Policy Strategy,
Google

 

Tuesday 20 June 2017, 14.00-18.00,
Le Bouche à Oreille, Rue Félix Hap 11, 1040 Bruxelles

CERRE members and nominated guests receive priority when registering. All other registrations are provisional until confirmed by email by CERRE. If you have any questions about your registration, or do not receive a confirmation email, please contact info@cerre.eu


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